Question 1

How do I get a quote and book a shipment with Fenat Eagles?

Accepted Answer

Send your cargo details — commodity, weight, dimensions, origin and destination — through the quote form, WhatsApp or email. We return an itemised quotation within one business day and issue the booking as soon as you approve it, so there are no surprises at delivery.

Question 2

What Incoterms do you support?

Accepted Answer

All standard Incoterms 2020 — EXW, FOB, CIF, DAP, DDP and more. Our team will recommend the best fit for your cargo, budget and risk appetite.

Question 3

Which shipping lines do you work with?

Accepted Answer

We partner with all major shipping lines serving West Africa including Maersk, MSC, CMA CGM, Hapag-Lloyd, ONE and PIL, plus regional airfreight carriers.

Question 4

What if my shipment is less than a full container?

Accepted Answer

We handle both FCL and LCL. Our weekly China → Tema consolidation groups your cargo with other shipments so you only pay for the volume you use, and you can store goods at our warehouse while the consolidation completes.

Question 5

Do you handle customs clearance at Tema and Takoradi?

Accepted Answer

Yes. We are a licensed freight forwarder and customs broker. We prepare declarations through ICUMS, classify goods correctly, compute duties and process permits — with complete documentation clearance typically takes 3–7 working days, so cargo moves before demurrage and rent start.

Question 6

What documents do I need for import clearance?

Accepted Answer

Commercial invoice, packing list, bill of lading or AWB, import permit (where applicable) and product-specific certificates. We prepare and validate everything before submission.

Question 7

Can you help estimate my import duty?

Accepted Answer

Yes — send us the invoice, HS code or product description and we'll return a detailed duty and landed cost estimate.

Question 8

Do you handle transit and cross-border customs?

Accepted Answer

Yes — including transit bonds and border clearance to Burkina Faso, Mali, Niger, Togo and Côte d'Ivoire.

Question 9

How long does sea freight from China to Ghana take?

Accepted Answer

Direct FCL services run about 30–45 days port to port. LCL consolidation from our China warehouse departs weekly and runs about 40–55 days door to Tema. Europe and UAE lanes are about 21–30 days.

Question 10

How fast is air freight?

Accepted Answer

About 5–10 days from most origins into Kotoka International Airport, plus clearance of 3–7 working days.

Question 11

Can you deliver to my door outside Accra or Tema?

Accepted Answer

Yes. Our haulage fleet and partner network deliver anywhere in Ghana and across the ECOWAS corridor — Burkina Faso, Mali, Niger, Togo and Côte d'Ivoire — typically 3–7 days from clearance to final delivery.

Question 12

Can you source products and machinery on my behalf?

Accepted Answer

Yes. We source from verified suppliers in China, the USA, the UK, the UAE, Europe and Asia — negotiating, inspecting before shipment, paying the supplier on your instruction and shipping to Ghana under one accountable contract.

Question 13

How do you verify suppliers?

Accepted Answer

We conduct factory audits, business licence checks, sample inspections and reference verification before recommending a supplier.

Question 14

Do you consolidate Alibaba / 1688 / Temu orders?

Accepted Answer

Yes — that's exactly what our China Consolidation service is designed for. Ship to our China warehouse and we'll consolidate, pack and ship to Ghana.

Question 15

Is my cargo insured while in transit?

Accepted Answer

We arrange all-risk marine and air cargo insurance on request before departure. Cover is quoted on the CIF value of your goods and we handle any claim documentation on your behalf.

Question 16

What are your payment terms?

Accepted Answer

50% on booking confirmation and 50% before cargo release, unless otherwise agreed. Corporate accounts may qualify for credit terms after due diligence.

Question 17

Which currencies do you accept?

Accepted Answer

Ghanaian Cedis (GHS), US Dollars (USD), Euros (EUR) and Chinese Yuan (CNY) for supplier payments.

Question 18

How do you handle bank transfers for China sourcing?

Accepted Answer

We manage supplier payments through verified channels with full traceability, and share proof of payment on every transaction.

Frequently asked questions

Quoting & booking

Customs & compliance

Delivery timelines

Sourcing & procurement

Payment & cargo protection

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