This page is maintained by Fenat Eagles Shipping & Logistics Ltd ("Fenat Eagles", "we", "us") to explain how we collect, use, store and protect personal information provided by our customers, partners and website visitors.
1. Information we collect
- Contact details you submit through quote, tracking or contact forms — name, company, email, phone, WhatsApp, country.
- Shipment information — cargo descriptions, commercial invoices, packing lists, bills of lading, purchase orders.
- Account information if you sign up for the Client Portal.
- Basic technical data — IP address, browser type, pages visited — for analytics and security.
2. How we use your information
- To prepare quotations, book shipments and coordinate customs clearance.
- To communicate about shipment status, invoices and service updates.
- To meet legal, tax and regulatory obligations.
- To improve our services and website experience.
3. Sharing your information
We only share your information with parties directly involved in delivering your shipment — shipping lines, airlines, customs authorities, overseas agents, insurers and transporters. We do not sell your personal information.
4. Data security
We apply reasonable technical and organizational measures to protect your data, including access controls, encrypted connections and secure document storage. No system is 100% secure, but we take our custodial responsibility seriously.
5. Your rights
- Request a copy of the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your data, subject to statutory record-keeping obligations.
6. Contact
To exercise any of these rights, email info@fenateagles.com or call +233 50 561 1831.